Tag Archives: Customer service

Where Customer Surveys Go Wrong

where customer surveys go wrongAfter a particularly challenging time trying to fly home on Delta (NYSE: DAL) this past weekend, followed by my observation of countless disgruntled users on Twitter (@modernmarketeur) Friday morning as they reacted in real, albeit overly punctuated, time to today’s HostGator outages I finally caught the customer service blog entry inspiration the universe had laid at my fingertips. I wonder, where are businesses going wrong with customer service? Continue reading

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