Tag Archives: Customer experience

How to Make Your Business Feel Better

canstock8229089Everybody knows that there is an inevitable point or two during a shopping trip with me when they will hear the exasperated exclamation “Of course!” after I’ve proven for the umpteenth time my unintentional yet consistent ability to select high quality items and consequently, more expensive items than I should ever be given the option to buy. ┬áIt’s a gift and a curse but it’s more than that too. Continue reading

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Where Customer Surveys Go Wrong

where customer surveys go wrongAfter a particularly challenging time trying to fly home on Delta (NYSE: DAL) this past weekend, followed by my observation of countless disgruntled users on Twitter (@modernmarketeur) Friday morning as they reacted in real, albeit overly punctuated, time to today’s HostGator outages I finally caught the customer service blog entry inspiration the universe had laid at my fingertips. I wonder, where are businesses going wrong with customer service? Continue reading

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